Terms and Conditions

Delivery to you:
Deliveries are either made by Courier or first class post. Orders sent by courier will be delivered Monday to Friday between 9.00am and 5.00pm. If the item is large and is being delivered by courier we require someone to receive and sign for the delivery.

How long will it take to get to me?
Orders of items in stock are normally dispatched within 48 hours to arrive with you the following day. PLEASE HOWEVER ALLOW UP TO 14 WORKING DAYS FOR DELIVERY. Saturday, Sunday and Bank holidays are NOT included. If an item is out of stock we will contact our suppliers to confirm when it will be back in stock and then contact you.
We will notify you of any change of delivery by e-mail or telephone providing that we have your correct details with the order. All order tracking enquires must be sent by email to info@av-shack.com

What will it cost?
Delivery charges for UK MAINLAND excluding the Highlands are £3.99
For Delivery charges for off shore UK and the Highlands please contact us. Please note that delivery prices quoted are for U.K only.

What happens if you are not happy with your purchase?
Should you be unhappy with your purchase and wish to cancel your order for whatever reason you must INFORM US IN WRITING BY EMAIL via our contact page on the website within 7 days of the date that the equipment was delivered to you (We no longer accept notification by telephone). The equipment must be returned in its original packaging, complete, unused and with proof of purchase from us. Any goods correctly supplied will no longer be accepted for return without written notification. There is a 30% restocking charge for any items returned after 7 days. All return charges are to be deducted from the refund.

Please note that you are responsible for the return of any equipment and The AV-shack can accept no responsibility until we receive the equipment.
You are responsible for any costs incurred in returning any goods to us.
ALL RETURNS MUST BE SENT BACK TO US RECORDED DELIVERY. IT IS IMPOSSIBLE FOR US TO TRACK ITEMS SENT STANDARD MAIL.

Should any parts be missing, damaged or consumable items be used in whole or part, we reserve the right to make a deduction from any refund due to you for the whole value of the missing, damaged or consumable item.

Any refund will only be credited to the credit or debit card used for the original purchase and will only be made after we have received the goods and they have been inspected and confirmed as satisfactory by us.

Please allow 30 days for the refund to reach your account.

What happens if my purchase is faulty?
You must notify us in writing within 7 days of delivery of any faults or defects, describing any problems that you are experiencing.
Responsibility for any product returned remains with you until such time as we receive it.
Goods returned must be adequately addressed and packaged so as to prevent any damage.
This warranty covers any faults or defects that are due to faulty design, manufacture or workmanship. It does not cover against misuse, neglect, willful damage, modification, adaptation, overloading or repair unless authorized by us in writing. It also does not cover any consequential loss due to a product failing.
Consumable items such as batteries, lamps, fuses etc. are not provided for under this warranty.
Goods returned under this warranty may be repaired or replaced with goods of similar specification at our discretion. Goods provided as replacement may be reconditioned as opposed to new.
Goods will not be repaired or replaced until such time as any sums due to us in respect of those goods have been paid in full.

Important information relating to your order
Any information shown on this web site, including prices does not constitute an offer to enter into a contract or agreement. In the event that you send an order by means of this web site for any goods or services, your order shall constitute an offer for those goods or services selected. The AV-shack is not obliged to accept your order.

Please note that:
Orders will only be accepted from within, and for delivery within, the United Kingdom.
Whilst this web site is updated as frequently as possible, the information and pricing is believed to be correct at the time of publishing, errors & omissions excepted.
Any goods and or services shown on this web site are subject to availability.
No statement on this web site shall be deemed to affect your statutory rights as a consumer.

What will we do with your private details?
The AV-shack will hold any information that you provide. Information supplied by you may also be used to send you information about our products and services from time to time, subject to any objection or preference that you may indicate when submitting your details to us via this web site.

Will we give this information to anyone else?
We will NOT under any circumstances disclose your information to anybody else unless ordered to do so by a recognized court order.

Security and Privacy
We take all available precautions to ensure that your privacy  is protected during your use of our website. If there are any questions or concerns that you may have please email us and we will be glad to help